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Premade Shop Delivery Guide
We assure you that you are not dealing with amateurs
And we know that nobody likes waiting for too long... but orders are being manually handled by our designer - we are doing our best to deliver purchased goods as soon as possible. all new orders are safe and secure - we make sure your design is perfect before we send it
Please be patient, calm and mature
You shouldn't rush in to opening a PayPal dispute, there is absolutely no way
that you will not receive your product.
No, we will not scam you / forget you / skip your order by accident, we are working with our buyers, we communicate, and we appreciate them.
If for any reason there was an error, very long day, email did not arrive - there's always a solution!
How long does it normally take to deliver a premade design?
- The normal and average time for a decent sized cart delivery is about 1-9 hours
- Receiving your product might take 15-30 minutes if our designers are currently available, or perhaps few hours
- If it's night time, the order will be pushed to the morning's task list and will be handled as soon as we arrive.
15 Hours has passed!
It's logic and normal - in terms of reasonable delivery times it could take up to a full day cycle to handle an order.
It could be due to weekend's limited schedule, timezone differences, work overload - or other general logic reasons.
The designer is human too - and the queue works in a very organized way.
We are fully dedicated to serve and deliver - we work around the clock and your order is on top priority even during weekends.
If it has been nearly 24 hours
And if we did not contact you to let you know about a special delay that we are aware of, you will need to contact us just in case.
once again, no need to open a dispute at PayPal, a simple email will be enough and we will even compensate you if neccessarry.
24 Hours has passed!
If it has been more than a day and you still can't see the actual delivery email, there are few possible reasons:
- Perhaps it really is already in your inbox?
- Perhaps it is in your Spam box?
- (Some customers email us and ask why they didn't get the product yet, as it was there all along)
- Perhaps you're logged on to the wrong email address?
- Make sure to check your PayPal email inbox, the same one linked to your account (the one used to pay for the order - our delivery system sends it to that address)
- Don't have access to your PayPal email address? you may fill the form below, and we will resend the product to you.
I no longer have access to the email Linked to my PayPal
No problem at all, please fill this form
right now and we will forward the delivery email it to the new address when it's ready.
Compensations for longer waiting times?
If we see that some thing went wrong and you had to wait beyond the logic amount of time (Lets say, a delay was our fault.......)
You will be compensated with a lovely humble bonus.
As mentioned above, we appreciate our buyers and we only have good intentions.