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Delivery Guide & Info
We assure you - you are not dealing with amateurs
We know you really don't like waiting for too long... nobody does. but orders are being manually handled by the staff - we are doing our best to deliever as soon as possible.
All orders are safe and secure - we make sure your design is perfect before we send it
We are a business and a studio with 9 years of experience, delivering is what we do best.
How long does it normaly take to deliver the premade order?
The normal / average time for a normal delivery is 1-9 hours
Receiving your product might take 10-15 minutes if our designers are currently available, or perhaps few hours
If it's night time, the order will be pushed to the morning's task list and will be handled as soon as we arrive.
Please be patient and calm
You shouldn't rush with opening a PayPal dispute, there is absolutely no way that you will not receive your product.
No, we will not scam you / forget you / skip your order by accident, we are working with our buyers and we appreciate them.
15 Hours has passed!
Even if it has been 15 hours:
for us it might be considered as a delay but in terms of online product delivery times over the internet, that is considered as normal.
We are humans also, we are fully dedicated to serve but we cannot work around the clock.
Your order is on top priority and even during weekends.
If it has been 24 hours
And if we did not contact you to let you know about a special delay that we are aware of, you will need to contact us just in case.
once again, no need to open a dispute at PayPal, a simple email will be enough and we will even compensate you if neccessarry.
Always make sure..
If it has been more than a day and you still can't find the delivery, the possible reasons are:
1. It is some where in your inbox
2. It is some where in your spam box
3. You are logged in to the wrong email address?
4. Check your PayPal
email, the same of the account that you used to order the product with (this is where the system will send the product too)
5. Don't have access to your PayPal email address? you may fill the form below, and we will resend the product to you.
Some customers email us and asking why they didn't get the product yet, as it was there all along.
Compensations for extra waiting time?
If we see that you deserve one and the delay was our fault - you will be compensated with a lovely bonus.
as we said, we appreciate our buyers and we only have good intentions.
Lost? still need help?
Use the Premade Shop support ticket form